ZeroTag Clothing Co. has a 100% Happiness Guarantee. When you place an order with us, we’re ensuring you are completely satisfied with your purchase!
| Satisfaction Guarantee |
If you’re not completely satisfied with your purchase, please return it within 60 for a complete refund.
You can return your item if it's the wrong size, if it's defective, or if you're not happy with it in any way. If you're not overjoyed with your ZeroTag item, we don't want your money. |
| In-Stock Guarantee |
If an item is out of stock, or your size is not immediately available, you can pre-order it.
If you pre-order, in addition to your item you'll recive a $5 Gift Certificate that can be used at any point in the future. The Gift Certificate is valid with any item, even if it's already on sale. |
| Quality Guarantee |
| Every single item is carefully hand-checked and inspected prior to shipping for tears, problems with stitching and imprint issues. When you recieve your ZeroTag garment or bag, it has passed out quality test. |
Additional ways to ensure you’re happy:
- CHECK YOUR SIZE. Please. This is extremely important.
- Check your size again. Use a tape-measure if necessary.
- Finally, check your size. Did we mention this before?
Reasons for return:
| Not happy with product. |
| If you’re not 100% satisfied with your new ZeroTag item, please send it back! Unwashed, un-stained and undamaged merchandise may be exchanged for a different size / style / store credit / full refund within 60 days of the shipment of the order. |
| Wrong size. |
Unwashed, un-stained and undamaged merchandise may be exchanged for a different size / style / store credit within 60 days of the shipment of the order.
IMPORTANT: Please CHECK YOUR SIZE prior to ordering! And bear in mind that all items, organic or standard cotton, do tend to shrink in the wash a little. |
Please keep your invoice if you would like to be able to exchange a shirt. If you require a refund for any reason you must return the item within 60 days of receiving it.
Shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer. ZeroTag Clothing Co. will pay for shipping on defective merchandise provided that the damage was not caused by the customer.
All items can be returned to the following address:
RETURNS - c/o: ZeroTag Clothing Co.
4823 Verdi Street
Burlington, Ontario
L7M 0H5
Canada
Important: ZeroTag Clothing Co. recommends hang drying for all merchandise. ZeroTag Clothing Co. will not accept returns or exchanges for any item that has been washed, dried in a dryer, or damaged/ stained in any way!
This includes items that are damaged, shrunk, etc. in a dryer.
Have a question of your own? We'd love to hear from you. Contact us and we'll get back to you in less than 24 hours.
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